Bot Thoughts

Insights, opinions and practical advice on AI, chatbots and conversational technology.

All Articles

Time to get a backbone

RenAI DescartesNovember 2025

Owning the thing that your business runs on might be a good idea.

Read More →

Rage against the machine

Simone DeBotvoirNovember 2025

Why SaaS vendor-lock might not be for you.

Read More →

AI isn't working for you. We might know why.

Botrand RussellNovember 2025

Everyone's using AI. Or at least, everyone's saying they are.

Read More →

How to Create the Perfect Digital Human

Alessandro BotticelliJuly 2023

A guide to creating effective digital human experiences for enterprise.

Read More →

ChatGPT API Launch

Alessandro BotticelliMarch 2023

What the ChatGPT API means for business chatbot development.

Read More →

What's The Difference Between ChatGPT & GPT3?

Alessandro BotticelliFebruary 2023

Understanding the key differences between ChatGPT and the GPT-3 model.

Read More →

What is ChatGPT?

Alessandro BotticelliFebruary 2023

A clear explanation of what ChatGPT is, how it works, and what it means for businesses.

Read More →

GPT-3 Chatbot for Your Business

Alessandro BotticelliSeptember 2022

How GPT-3 can power smarter chatbot experiences for businesses.

Read More →

Conversation Design Books

Alessandro BotticelliJune 2022

Essential reading for anyone designing conversational AI experiences.

Read More →

What Makes a Successful Chatbot Project?

Alessandro BotticelliJanuary 2022

The key ingredients that separate successful chatbot deployments from expensive failures.

Read More →

How Much Does It Cost to Build a Chatbot?

Alessandro BotticelliNovember 2021

A realistic guide to chatbot development costs and what drives them.

Read More →

Chatbot Scope of Work

Alessandro BotticelliOctober 2021

How to define the scope of work for a chatbot project.

Read More →

Arabic NLP Guide

Alessandro BotticelliSeptember 2021

A practical guide to building Arabic-language NLP and chatbot systems.

Read More →

6 Tips for GDPR Compliant Chatbots

Alessandro BotticelliAugust 2021

How to ensure your chatbot meets GDPR requirements.

Read More →

What is Conversational IVR?

Alessandro BotticelliJuly 2021

Understanding conversational IVR and its benefits for customer service.

Read More →

Dialogflow CX Free Trial

Alessandro BotticelliApril 2021

Google launches a free trial for Dialogflow CX.

Read More →

Enterprise AI Chatbot Integrations

Alessandro BotticelliMarch 2021

Key integrations for enterprise chatbot deployments.

Read More →

Google Launches Dialogflow CX

Alessandro BotticelliJanuary 2021

Google's next-generation conversational AI platform.

Read More →

What Can We Expect from Conversational AI in 2021?

Alessandro BotticelliJanuary 2021

Predictions and trends for conversational AI.

Read More →

Google Cloud COVID-19 AI Chatbot

Alessandro BotticelliMarch 2020

Google Cloud's rapid response AI chatbot for COVID-19 information.

Read More →

Dialogflow Mega Agent

Alessandro BotticelliFebruary 2020

How to use Dialogflow Mega Agent for complex chatbot architectures.

Read More →

Training a Chatbot

Alessandro BotticelliJanuary 2020

Best practices for training and improving chatbot performance.

Read More →

Website Chatbot

Alessandro BotticelliNovember 2019

How to deploy an effective chatbot on your website.

Read More →

Dialogflow Knowledge Connectors

Alessandro BotticelliOctober 2019

Using Dialogflow Knowledge Connectors to enhance chatbot responses.

Read More →

Using Amazon Lex for Building Chatbots

Alessandro BotticelliAugust 2019

A guide to building chatbots with Amazon Lex.

Read More →

IBM Watson for Building Chatbots

Alessandro BotticelliJuly 2019

Building enterprise chatbots with IBM Watson Assistant.

Read More →

Technology Landscape: AI Platforms

Alessandro BotticelliJune 2019

An overview of the AI platform landscape for chatbot development.

Read More →

WhatsApp Business and Creating a WhatsApp Chatbot

Alessandro BotticelliMay 2019

How to build a chatbot for WhatsApp Business.

Read More →

Dialogflow Migration to V2 Guide

Alessandro BotticelliApril 2019

Step-by-step guide for migrating from Dialogflow V1 to V2.

Read More →

Developing a Chatbot: 6 Common Mistakes to Avoid

Alessandro BotticelliMarch 2019

Common chatbot development mistakes and how to avoid them.

Read More →

Planning the Best Chatbot

Alessandro BotticelliFebruary 2019

How to plan a chatbot that delivers real business value.

Read More →

Why Should You Use Dialogflow For Your Chatbots?

natashanaygaJanuary 2019

An honest look at Google Dialogflow as a platform for building business chatbots.

Read More →

Books to Boost Your Chatbot Knowledge

Alessandro BotticelliDecember 2018

Essential reading for chatbot developers and designers.

Read More →

How to Create Google Business Welcome Message

Alessandro BotticelliNovember 2018

Setting up welcome messages for Google Business Messaging.

Read More →

Why Business Chatbots Give You a Competitive Edge

Alessandro BotticelliJune 2018

How chatbots help businesses stay competitive.

Read More →

Fred Whitton Challenge Chatbot Goes Live

Alessandro BotticelliApril 2018

Our Fred Whitton Challenge chatbot goes live on Facebook Messenger.

Read More →

Dialogflow Enterprise Edition Announced

Alessandro BotticelliMarch 2018

Google announces the enterprise edition of Dialogflow.

Read More →

The Bot Forge Named a Leader in AI

Alessandro BotticelliDecember 2019

The Bot Forge recognised as a leader in AI chatbot development.

Read More →

The Bot Forge Named Industry Leader in the UK

Alessandro BotticelliJune 2021

Named as one of the UK's leading AI companies.

Read More →

The Bot Forge: Most Reviewed AI Companies in the UK

Alessandro BotticelliOctober 2022

One of the most reviewed AI companies on Clutch.

Read More →

AI Sports Software for Event Organisers

Alessandro BotticelliMay 2018

How AI-powered software helps sports event organisers.

Read More →

AI Chatbot in the InBusiness Spotlight

Alessandro BotticelliFebruary 2018

Our AI chatbot featured in InBusiness Science and Technology.

Read More →

Non-Technical Guide to AI Terminology

Alessandro BotticelliSeptember 2018

A plain-language guide to common conversational AI terms.

Read More →

Buckinghamshire Business First Sponsor

Alessandro BotticelliJune 2021

The Bot Forge sponsors Buckinghamshire Business First.

Read More →

YouTube Adds Voice Search

Alessandro BotticelliFebruary 2021

YouTube's new voice search and command capabilities.

Read More →