Must-Read Books To Learn Conversation Design
By Alessandro Botticelli -- March 01, 2023
Conversation design is a critical aspect of creating successful digital humans, chatbots, and voice assistants. The field involves designing the flow and structure of interactions between users and digital entities.
Designing a truly engaging conversation that works requires skill. There is a lot to learn as it is a complex and rapidly emerging field.
Conversations With Things
By Diana Deibel and Rebecca Evanhoe. This work explores the world of conversational design and the role of artificial intelligence in creating digital conversations. The publication addresses chatbots, voice assistants, and digital humans comprehensively. Content spans foundational conversation design principles through advanced topics including creating conversational flows, designing for accessibility, and the ethical considerations involved.
The authors provide practical tips and guidance on how to create conversational experiences that are intuitive and easy to use for all users, regardless of their abilities. The book serves both beginners and experienced professionals effectively.
Conversation Design
By Erika Hall. A comprehensive guide to the principles and practices of conversation design. Her work clarifies what constitutes a truly conversational interaction and how to become more confident in incorporating language into design. Topics include human interface considerations, personality integration, and implementation strategies.
The book covers the basics of conversation design, including the importance of understanding user needs, designing for accessibility, and creating conversational flows that are intuitive and easy to use. This resource is recommended for anyone developing effective digital conversations.
Want to build with conversational AI?
Book a short call and we will help you choose the right approach.