Enterprise AI. Owned by you.
Since 2017, The Bot Forge has been building production-grade AI systems for enterprises across finance, healthcare, retail, and public sectors. We design, build, and deploy conversational AI that solves real business problems -- from customer support automation to intelligent process orchestration.
AI that augments, not replaces
We believe AI should augment human capability, not replace it. Our mission is to build AI systems that handle the repetitive, time-consuming work -- freeing your teams to focus on strategic, creative, and relationship-driven tasks.
In practice, that means AI that integrates with your existing systems and workflows, solutions designed for 80-95% automation with human oversight, transparent pricing with realistic timelines, and a focus on measurable ROI: time saved, costs reduced, quality improved.
What we do
Not proofs of concept or demos -- production systems that handle real customer interactions, process documents at scale, and make intelligent decisions 24/7. Our clients deploy our work to serve millions of end users.
Conversational AI
Customer support chatbots, voice assistants, and multi-channel agents that handle thousands of interactions per month.
Process Automation
Invoice processing, document intelligence, email triage, and data entry. AI that doesn't just chat -- it acts.
AI Integration
Connect LLMs to your databases, APIs, and business logic. Custom RAG systems, agent frameworks, and fine-tuning for domain expertise.
Custom AI Development
From discovery through deployment, maintenance, and optimisation. End-to-end AI solutions tailored to your business requirements.
We work across platforms: Google Vertex AI, AWS Bedrock, Azure OpenAI, Anthropic Claude, custom RAG systems, agent frameworks (LangChain, LlamaIndex), and traditional NLU platforms (Dialogflow CX, Rasa, Lex). We choose tools based on your requirements, not vendor preferences.
How we work
Discovery first
We understand your process, constraints, and success criteria. What manual work costs time and money? Where do humans add unique value?
Iterative build
Build in phases: MVP, pilot, scale. Test with real data, refine based on usage, expand gradually. No big-bang deployments.
Human-in-the-loop
Design for 80-95% automation with human review for edge cases, critical decisions, or regulatory requirements. AI handles volume; humans handle exceptions.
Measure and optimise
Track automation rate, accuracy, time saved, cost reduction. Continuously improve models, expand to new scenarios, and reduce manual intervention over time.
From chatbots to intelligent agents
Founded
Started building conversational AI when chatbots were mostly rule-based scripts. Focused on NLU platforms like Dialogflow and Rasa.
Enterprise clients
Deployed chatbots for major UK retailers, financial services, and hospitality brands. Learned what works at scale versus what breaks.
COVID acceleration
Rapid shift to digital channels drove demand. Built systems handling 10,000 to 100,000+ interactions per month.
LLM integration
Integrated LLMs into production systems -- RAG for knowledge retrieval, function calling for actions, fine-tuning for domain expertise.
AI agent era
Shifted from simple chatbots to intelligent agents: multi-step reasoning, tool use, orchestrating complex workflows.
Process automation focus
Expanded beyond conversational AI into document processing, email automation, and data intelligence. AI that doesn't just chat -- it acts.
Technology partners
We partner with leading AI and cloud platforms to deliver best-in-class solutions. We choose tools based on your requirements, not vendor preferences.
Google Cloud
Certified in Vertex AI, Dialogflow CX, and cloud infrastructure.
AWS
Experience with Bedrock, Lex, Lambda, and serverless architectures.
Anthropic
Claude API integration for advanced reasoning and long-context tasks.
Microsoft
Azure OpenAI Service, Bot Framework, and enterprise integrations.
ManyChat
Certified agency partner for conversational marketing automation.
Industry recognition
Clutch 5-Star Rated
Top-rated on Clutch for B2B AI and software development.
Cyber Essentials Plus
Certified for UK Government-backed cyber security standards.
ISO 9001
Quality management certification for consistent, reliable delivery.
Why work with us
Production experience
We have deployed systems handling millions of interactions. We know what breaks at scale and how to prevent it.
Business focus
We care about ROI, not tech demos. If automation doesn't save time or money, we will tell you.
No vendor lock-in
Platform-agnostic approach. We use the right tools for your needs, and you own the IP.
Realistic expectations
We will not promise 100% automation or claim AI can do everything. We design for 80-95% automation with human oversight.
Transparent pricing
Fixed-price projects or time and materials. No hidden costs. Detailed ROI analysis upfront.
Transparent pricing
No hidden fees, no vendor trap. You own the IP and can walk away at any time.
Pilot
GBP 25k -- 45k
Prove value with a focused pilot project. Typically 6-10 weeks from kickoff to measurable results.
Backbone
From GBP 75k/yr
Ongoing AI operations, monitoring, optimisation, and expansion. Your AI keeps getting smarter.
No vendor trap
You own the code, the models, and the data. We build on your infrastructure. If you want to leave, everything stays with you.
Get in touch
General enquiries
New projects
Partnerships
Careers
Rivvia, 11 Slingsby Place, London, WC2E 9AB
While our registered office is in London, we operate as a remote-first company with team members across the UK and Europe. We meet clients on-site when needed, but most collaboration happens remotely.
The Bot Forge is a trading name of Coherence Consulting Ltd. Registered in England and Wales, company number 13606667. VAT registration GB389732637.
Work with us
Free 30-minute consultation. Discuss your automation opportunities, technical requirements, and business case. No sales pitch -- just honest assessment.