AI Integration Services
Connect AI to the systems that matter. We integrate chatbots and AI agents with your CRM, helpdesk, and business systems so they can take real action.
AI is only useful when connected
An AI assistant that cannot access your systems is just a fancy FAQ. Integration is what turns AI from a novelty into a tool that saves time and improves operations.
CRM integration
Connect AI to Salesforce, HubSpot, Dynamics, or your custom CRM. Look up customer records, update fields, and log interactions automatically.
Helpdesk integration
Connect to Zendesk, Freshdesk, ServiceNow, or Intercom. Create tickets, check status, route conversations, and escalate with context.
Custom systems
Connect to your bespoke systems via APIs, databases, or middleware. If it has an interface, we can connect AI to it.
Reliable, secure, maintainable
Integration is where most AI projects get complicated. We build connections that are reliable, secure, and easy to maintain as your systems evolve.
Security first
We use OAuth, API keys, and encrypted connections. Data is handled according to your security policies and access controls.
Error handling
Integrations fail gracefully. If a system is unavailable, the AI handles it properly rather than giving users errors or wrong information.
Monitoring
Every integration is monitored for latency, errors, and data quality. You know when something needs attention before users notice.
What we typically connect
Customer data
CRM records, order history, account details, and preferences. AI that knows who it is talking to can provide personalised, accurate help.
Knowledge bases
Product information, help articles, policies, and procedures. AI that can retrieve the right information gives better answers.
Business processes
Booking systems, payment platforms, inventory management, and workflow tools. AI that can take action, not just answer questions.
Communication channels
WhatsApp, Teams, Slack, email, and voice. AI that meets customers and staff where they already are.
How we handle integration
Integration timelines vary depending on the systems involved. Simple API integrations take days; complex multi-system connections take weeks.
System audit
We review your systems, APIs, data models, and security requirements. We identify the best integration approach for each connection.
Build and test
We build the integrations, test with real data, and validate error handling. Every integration is tested for reliability and security.
Deploy and monitor
We deploy to production with full monitoring. We track performance and catch issues before they affect users.
Frequently Asked Questions
What systems can you integrate with?
Any system with an API, webhook, or database access. We have experience with major CRM, helpdesk, ERP, and communication platforms.
How do you handle data security?
We follow your security policies and use standard authentication methods. Data is encrypted in transit and we implement least-privilege access for all connections.
What if our system does not have an API?
We can often connect via database access, file-based integration, or middleware. We will assess the options and recommend the most reliable approach.
Who maintains the integrations?
We can provide ongoing maintenance or hand over to your team with full documentation. Either way, monitoring alerts you to any issues.
Ready to connect your AI to your systems?
Integration is where AI starts delivering real value. Book a call and we will review your systems and plan the connections.