Maintenance and Support
Keep your AI running smoothly with proactive monitoring and issue resolution that catches problems before your users do.
Your AI deserves proper support
AI systems need regular attention. Content goes stale, models get updated, user behaviour changes. Maintenance keeps your AI delivering value long after launch.
Proactive monitoring
We monitor your AI around the clock for errors, performance issues, and quality degradation. Problems are caught and fixed before users are affected.
Content updates
We keep your chatbot's knowledge current: new products, changed policies, updated processes. Your AI always has the right answers.
Performance optimisation
Regular reviews of conversation logs and analytics. We identify improvement opportunities and tune the system for better results.
Comprehensive support coverage
Our maintenance plans cover everything needed to keep your AI running well, from technical infrastructure to conversation quality.
Incident response
When something goes wrong, we investigate and fix it. Priority-based response times ensure critical issues are addressed quickly.
Platform updates
We manage updates to underlying platforms, APIs, and models. Changes are tested before deployment to prevent surprises.
Monthly reporting
Regular reports on performance, usage, issues resolved, and improvement recommendations. You always know how your AI is performing.
Flexible support options
Essential
Monitoring, incident response, and critical updates. Suitable for stable systems that need a safety net.
Standard
Everything in Essential plus content updates, monthly reviews, and proactive optimisation. The most common choice.
Premium
Full managed service including new feature development, strategic reviews, and priority access to our team.
How maintenance begins
We start with an assessment of your current systems, then establish monitoring and support processes.
System assessment
We review your AI systems, understand the architecture, and identify any existing issues or risks that need immediate attention.
Monitoring setup
We implement monitoring, alerting, and reporting. We establish baselines so we can detect degradation early.
Ongoing support
Regular maintenance, incident response, and continuous improvement. Monthly reviews ensure we are focused on what matters most.
Frequently Asked Questions
Can you support AI systems you did not build?
Yes. We start with an assessment to understand the system, then establish monitoring and support processes. We support systems built on any major platform.
What are the response times?
Response times depend on the support level and issue severity. Critical issues get same-day response; standard issues are addressed within the agreed SLA.
Can we change support level later?
Yes. You can upgrade or adjust your support level as your needs change. We review regularly to make sure the level is right for you.
What if we want to bring support in-house?
We can train your team and hand over the monitoring tools and processes. We will make sure your team is confident before stepping back.
Need support for your AI systems?
Proper maintenance keeps your AI delivering value. Book a call and we will assess your systems and recommend the right support level.