Google Launches New Dialogflow CX in Beta
By Alessandro Botticelli -- September 02, 2020
Google has beta launched a new version of its Dialogflow natural language understanding (NLU) platform: Dialogflow CX. The Dialogflow version we all know and love is now called Dialogflow ES.
The new Dialogflow Customer Experience (CX) platform is aimed at building advanced artificial intelligence agents for enterprise-level projects at a larger and more complex scale than the standard variety.
State-Machine Design Approach
Dialogflow CX provides a new way of designing agents, taking a state machine approach to agent design. This offers clear and explicit control over a conversation, a better end-user experience, and a better development workflow.
Key Standout Features
- Interactive flow visualisations enabling conversation builders to see and edit work quickly
- State-based data models allowing intent reuse and transition definition
- Simultaneous team workflows through separate flows
- Versioning with A/B testing capabilities
Beta Limitations
Important beta limitations include: only English support, no integrations, missing knowledge connectors, unavailable system entity extension, no history feature, and no training data import functionality.
Our View
We are enthusiastic about Dialogflow CX for complex conversational and IVR chatbots, emphasising its potential for context management without extensive juggling. As Google technology partners, we invite inquiries about implementation possibilities.
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