Agentic Commerce
Help customers choose what to buy and cut down the back and forth for your team. AI that guides purchasing decisions and streamlines sales operations.
AI that helps customers buy
Customers often know what they need but struggle to find it or choose between options. Agentic commerce uses AI to guide purchasing decisions, answer product questions, and reduce the friction in buying.
Product guidance
AI that understands your product catalogue and helps customers find the right option. Conversational product discovery that beats browsing and filtering.
Intelligent recommendations
Recommendations based on customer needs, not just purchase history. AI that asks the right questions and suggests the right products.
Sales team support
Reduce the back-and-forth on routine enquiries. AI handles product questions, availability checks, and quote preparation so your team focuses on closing.
Commerce that converts
Agentic commerce is not about adding a chatbot to your shop. It is about understanding the buying journey and using AI to remove friction at every step.
Journey mapping
We map your customer buying journey and identify where AI removes friction: product discovery, comparison, configuration, and checkout.
Product knowledge
We connect AI to your product data, pricing, availability, and specifications. The AI knows your catalogue as well as your best salesperson.
Conversion optimisation
We measure and optimise for conversions. Every interaction is tracked so we can improve the AI's effectiveness over time.
Where agentic commerce delivers
Complex product selection
Products with many variants, configurations, or technical specifications. AI guides customers through the selection process conversationally.
B2B sales support
Handle initial enquiries, qualify requirements, prepare quotes, and free your sales team to focus on high-value conversations.
Reordering and replenishment
Make it easy for existing customers to reorder, check stock, and manage their accounts through conversational AI.
After-sale support
Handle returns, exchanges, warranty queries, and order tracking. Resolve post-purchase issues quickly and consistently.
How we build agentic commerce
We start with your buying journey and product data. Most agentic commerce projects launch within eight to twelve weeks.
Journey and data review
We map the buying journey, review your product data, and identify the highest-impact points for AI intervention.
Build and connect
We build the AI experience, connect it to your product catalogue and sales systems, and test with real scenarios.
Launch and optimise
We launch, measure conversion impact, and optimise based on real customer interactions and sales data.
Frequently Asked Questions
How is this different from a product recommendation engine?
Traditional recommendation engines are passive. Agentic commerce is conversational: it asks questions, understands needs, and guides customers through complex purchasing decisions.
Does it work with our existing ecommerce platform?
Yes. We integrate with Shopify, WooCommerce, Magento, BigCommerce, and custom ecommerce platforms. The AI works alongside your existing shop.
How do you measure success?
Conversion rates, average order value, customer satisfaction, and reduction in sales team workload. We define metrics upfront and track them throughout.
Can the AI handle pricing and discounts?
Yes, within the rules you define. The AI can apply pricing logic, offer configured discounts, and escalate to your team for non-standard requests.
Ready to help customers buy better?
Agentic commerce starts with understanding your customers and products. Book a call and we will explore what is possible.