Voiceflow
Collaborative conversation design for teams that need designers and developers working together on conversational AI. Visual design meets production deployment.
Voiceflow capabilities
Voiceflow provides a collaborative platform for designing, building and deploying conversational AI agents with visual tools and developer-grade extensibility.
Visual canvas
Drag-and-drop conversation design with visual flows, conditions and branching logic that both designers and developers can work with.
Knowledge base
Upload documents, URLs and data sources to ground AI responses in your content. Answers are sourced and verifiable.
Multi-channel
Deploy agents to web chat, WhatsApp, SMS, voice and custom channels from a single design with channel-specific adaptations.
Why Voiceflow
Voiceflow bridges the gap between conversation designers and developers, making it practical for cross-functional teams to build together.
Team collaboration
Designers, product managers and developers work in the same environment with role-appropriate interfaces and permissions.
Visual design
Non-technical team members can design and iterate on conversation flows without writing code, speeding up the design process.
Developer extensibility
Custom functions, API integrations and code steps give developers full control when visual blocks are not enough.
LLM integration
Connect to OpenAI, Anthropic and other model providers to power intelligent responses within your designed flows.
Knowledge management
Upload and manage knowledge sources that ground AI responses, reducing hallucination and keeping answers accurate.
Analytics
Conversation analytics and user journey tracking to understand how agents perform and where they need improvement.
Use cases for Voiceflow
Customer support
AI agents that handle common queries, provide knowledge-grounded answers and escalate to humans when needed.
Product onboarding
Interactive onboarding flows that guide new users through features, configuration and getting started.
Lead qualification
Conversational agents that qualify prospects through natural dialogue and route to sales with context.
FAQ automation
Knowledge-base-powered agents that answer frequently asked questions with sourced, accurate responses.
Internal tools
Employee-facing assistants for policy queries, process guidance and system navigation.
Rapid prototyping
Quick iteration on conversation designs before committing to production development on heavier platforms.
Deployment options
Voiceflow agents deploy to multiple channels from a single design, with APIs for custom integrations.
Web widget
Embeddable chat widget for websites with customisable styling and behaviour.
Messaging channels
WhatsApp, SMS, Messenger and other messaging platforms through built-in integrations.
API and custom
Dialog Management API for custom front-ends, mobile apps and bespoke integration scenarios.
Frequently Asked Questions
Is Voiceflow suitable for enterprise use?
Yes. Voiceflow offers enterprise plans with SSO, role-based access, audit logs and dedicated support. Many organisations use it for production customer-facing agents.
Can developers extend Voiceflow with custom code?
Yes. Custom functions, API steps and the Dialog Management API provide full developer control alongside the visual design tools.
Which LLMs does Voiceflow support?
Voiceflow integrates with OpenAI, Anthropic and other providers. You can choose which model powers your agent's AI responses.
How does the knowledge base work?
Upload documents, URLs or structured data. Voiceflow chunks and indexes your content, then retrieves relevant information to ground AI responses in your sources.
Build with Voiceflow
We help teams design and deploy conversational AI with Voiceflow. Book a call to discuss your requirements.