Model Office: AI Compliance Assistant
Model Office needed a digital compliance assistant embedded in their enterprise regulatory dashboard to deliver compliance and professional development guidance around the clock.
Key Facts
Client
Model Office, the first of its kind FinTech and regulatory tech compliance and business benchmarking SaaS platform.
Scale
340+ separate intents with multiple training phrases per intent, covering compliance and business development topics.
Delivery
Cloud-hosted API-based architecture integrated directly into the Model Office enterprise dashboard interface.
The brief
Model Office needed to create a digital compliance assistant integrated into their enterprise regulatory dashboard to deliver compliance and professional development guidance 24/7. The chatbot required natural language understanding capabilities and the ability to answer diverse compliance and business development questions.
The solution needed domain-specific knowledge including FCA regulatory handbook information, scalability for changing subject matter, and easy content management for evolving compliance topics. It had to feel like a natural extension of the existing dashboard experience.
What we built
MO -- The Compliance Assistant
We developed MO, a female compliance assistant character with an informal, helpful personality tailored to the regulatory domain. MO was designed to make compliance guidance accessible and approachable within the enterprise platform.
- 340+ Intents: Comprehensive coverage of compliance and business development queries with multiple training phrases per intent
- Context Awareness: Follow-up questioning capability enabling multi-turn conversations on complex compliance topics
- Rich Responses: Text and HTML response formatting for clear, structured compliance guidance
- Smalltalk and Spelling Correction: Natural conversation flow with automatic error handling
- Cloud-Hosted API: Scalable architecture integrated seamlessly into the Model Office dashboard
- Domain Knowledge: FCA regulatory handbook content and compliance best practices
Enterprise Integration
MO was built with an API-based architecture hosted in the cloud, integrating directly into the Model Office dashboard interface. The solution supports evolving compliance topics through easy content management, ensuring the chatbot stays current as regulations change.
Impact
MO successfully delivers round-the-clock compliance guidance as a core component of the Model Office enterprise platform, making regulatory information instantly accessible to users.
24/7 Compliance Guidance
Always-on regulatory assistance available to platform users whenever they need it.
340+ Intents Covered
Comprehensive coverage of compliance and business development queries with natural language understanding.
Seamless Dashboard Integration
MO operates as a natural extension of the existing enterprise platform experience.
Scalable Knowledge Base
Easy content management ensures the chatbot evolves alongside changing compliance requirements.
"Excellent, very happy with the personalised services, accommodation of our specific needs within financial services." -- Chris Davies, Director, Model Office
Ready to build something brilliant?
Book a short call and we will map the fastest route to impact.